Thank you for placing your order with Ontario DockDogs! We ship orders out twice a month on the 1st and the 15th of the month. If you have any concerns or questions about your order please e-mail us at We will e-mail you when your order has shipped! If you by chance need your order asap please e-mail us and we will see what we can do to expedite your shipment.

Please note that in the event that you have purchased multiple items, shipping will be reviewed and if a refund on shipping costs is applicable then such a refund will be issued to you via paypal. An additional shipping charge may apply for orders to the USA depending on your order and your location. We will contact you if this is the case.

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